Privacy Policy

This Privacy Policy explains how PulseForge Academy ("we", "our", "us") collects, uses, and protects personal information from visitors and clients in Malaysia. We are committed to complying with the Personal Data Protection Act 2010 (PDPA) and other applicable data protection standards.

Information we collect

• Contact details provided through forms, including name, company, email address, and message content.
• Basic technical information such as IP address, browser type, device characteristics, and pages visited.
• Communication history related to inquiries, program discussions, and scheduling.

How we use your data

We use the information to respond to inquiries, provide program details, and improve our learning resources. We do not sell or rent personal data. Data is used to:

• Respond to form submissions and coordinate training engagements.
• Deliver relevant program recommendations or updates when requested.
• Maintain internal records for operational, legal, and security purposes.

Legal basis for processing

Data processing is conducted with your consent when you submit a form. We may also process data for legitimate interests, such as security monitoring and service improvement.

Cookies and analytics

We use essential cookies for site functionality and may use limited analytics to understand site usage trends. You can manage cookie preferences through your browser or via our cookie banner.

Cloudflare services

We use Cloudflare for security, performance optimization, and protection against malicious traffic. Cloudflare may process IP addresses, browser signatures, and traffic metadata as part of its services. This helps us keep the site available and secure for visitors in Malaysia and beyond.

Data retention

We retain personal data only as long as necessary for the purposes stated above or to comply with legal obligations. Inquiry data is typically retained for up to 24 months unless a longer period is required for service delivery.

Data sharing

We may share information with trusted service providers who support our communications or hosting, under confidentiality obligations. We do not share data with third parties for marketing purposes.

Your rights

Under Malaysian PDPA, you have the right to request access, correction, or deletion of your personal data. Contact us at [email protected] to submit a request.

Security measures

We implement technical and organizational safeguards, including secure hosting, access controls, and data minimization practices. However, no internet transmission is entirely secure, so we encourage cautious sharing of sensitive data.

International transfers

If data is processed outside Malaysia through hosting or service providers, we ensure that appropriate safeguards are in place to protect your information.

Changes to this policy

We may update this policy as our services evolve. The latest version will be posted on this page with an updated effective date.

Effective date: January 1, 2024

If you have any questions, contact us at [email protected].